Photocopier Maintenance & Service

We offer a one off photocopier service

If your machine hasn’t had a service in over 12 months or you are concerned that it may need some attention, we are happy to provide a one-off service even if you lease the machine from another supplier.

Our one-off service consists of a detailed inspection of the machine, testing of all relevant mechanical and electrical parts, and providing a written report detailing the state of the machine and if any work may be required.

Generally, we charge a flat-rate fee of £79 plus VAT for a one-off service (depending on the machine). This fee includes the first half hour. We charge £79 per hour thereafter.

We guarantee any repairs we complete for 6 months.

Photocopier servicing by our in-house engineering team.

All parts used also come with at a 12-month manufacturer’s warranty.

We repair the following makes: Canon, Konica Minolta, Ricoh, Infotec, Gestetner, Rex rotary, Nashuatec, HP, Sharp, Develop, and Samsung.

Why does a photocopier need regular maintenance?

There are many reasons why a photocopier needs regular maintenance, including:

To avoid machine breakdown and expensive repairs:

Copiers will go through the process of wear and tear no matter how well you care for yours, and certain factors can accelerate this process.

While copiers are built for daily use, copying large volumes each day can make it more prone to breakdowns. Employees may not follow correct copier practices which can lead to components deteriorating over time.

To minimise downtime: 

When your photocopier is down, your office productivity can be affected as employees may not be able to complete certain tasks. This could prevent them from being able to service your clients.

Preventative checks can help to identify problems before they become much worse and unforeseen breakdowns can be reduced.

Improve photocopier performance: 

By performing regular health checkups on your photocopier, not only will you prevent it from malfunctioning, you will also ensure that it is running up to standard.

Common photocopier issues

Photocopiers are bound to have some issues during their lifetime. We’ve listed some of the most common issues below:

Paper jam: 

Jammed paper in your copier is one of the most common issues people face. This could be caused by the wrong paper size being loaded to improper loading of the paper.

To fix the issue, you will need to manually remove the jammed paper and reload the paper again, ensuring it is aligned properly and it is the correct size.

Lines on the paper:

When you copy a document and the copy contains streak, lines or marks, this is a clear indication something is wrong with your copier.

There are a few reasons this can occur including foreign substances on the scanner glass, drum unit malfunctions or even issues with the fusers.

Cartridge and/or toner issues:

Low or empty cartridges and toners can cause issues with your photocopier. If either of the two are malfunctioning, it's likely due to a manufacturer error or an incompatibility error.

Copies are too light or dark:

The majority of the time issues with lightness and darkness on copy pages is the result of worn components or dust/spilled toner within the machine.

The settings may have been changed by accident which will have caused the issue, so resetting the density levels is the best solution. 

The best solution to fix these common problems is to regularly check your photocopier for any issues, and invest in a managed print service to monitor the efficiency of it. 

Benefits of photocopier maintenance services

Having photocopier maintenance services will increase the life span of your office equipment and ensure that everything is working as it should. 

Other benefits include: 

What is photocopier maintenance?

Photocopier maintenance refers to the actions taken to ensure that your photocopier is in working condition and performing as it should be.

A lot of print equipment needs regular maintenance to prevent chances of breakdowns or malfunctions. 

What regular maintenance should be done on a photocopier?

Listed below are the kind of maintenance tasks that should be carried out to keep your photocopier running smoothly.

• Clean the glass to avoid streaks or smears
• Clean the drum "slit glass/laser glass" to avoid white lines appearing
• Remove the dust from the interior and exterior to prevent jams from debris
• Replace the air filters regularly 
• Clean the paper pick up rollers
• Dust the paper rollers
• Empty waste toner cartridges when they’re full
• Calibrate the machine

What is photocopier servicing?

Photocopier servicing is a service provided by many managed print and print device specialists, who will come to your site, diagnose and resolve any issues with your photocopiers. 

Servicing consists of a detailed inspection of the machine, testing of relevant mechanical and electrical parts and providing detailed reports on the state of the machine with any work which may be required. 

How often should a photocopier be serviced?

Ideally, you should be getting your photocopier serviced every three months to ensure that everything is working as it should be. 

However, the frequency of maintenance on your photocopier may be reduced if you don't print or copy very much , and you may be able to cut it down to twice a year instead. 

How long should a photocopier last?

Considering all the variable factors that can impact a commercial photocopier's lifespan, a good, modern photocopier should last for around 5 years. 

However, many well maintained and serviced photocopiers will last beyond 5 years.